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Frequently asked questions

Quick answers to the most common questions. Still stuck? Our 24/7 support is one tap away.

How fast is delivery?
99.4% of digital orders deliver in under 60 seconds. Game accounts and boosting orders involve seller hand-off and can take 30 minutes to a few hours, clearly labelled on each listing.
Which payment methods work?
JazzCash, Easypaisa, Raast, bank transfer, debit cards, Sadapay, NayaPay and select crypto. All amounts shown in PKR โ€” no FX surprises at checkout.
Is it cheaper than the in-app store?
Almost always, yes. The in-app store charges USD list prices regardless of your country. Toolmandi sellers compete on PKR pricing, so the same UC pack often lands 15โ€“25% cheaper.
What's your buyer protection?
If an order doesn't deliver as described, you're refunded โ€” period. Open a dispute from your order page and our team resolves most cases within 1 hour.
Are the sellers verified?
Every seller on Toolmandi goes through KYC and a 30-day probation period before they can list. Ratings and reviews are tied to real, verified purchases only.
Can I sell on Toolmandi?
Yes. Apply via the Contact page โ€” we onboard new sellers weekly. Zero listing fees, instant payouts via JazzCash or bank transfer.
Do you support PSN/Xbox cards for Pakistan?
Yes โ€” region-flexible cards (US, UK, EU) work fine on PK accounts. Each listing labels its region so there's no guesswork.
What if my UC doesn't arrive?
Open the order, hit "Issue" and our team contacts the seller. If the seller can't deliver within 30 minutes, you're auto-refunded to your Toolmandi wallet.
Is my game account safe?
We never ask for your login. Top-ups only need your in-game ID. For account purchases, transfers happen through our escrow flow โ€” money is only released after you confirm access.
Do you offer cashback?
Yes โ€” every successful order earns 0.5โ€“2% back into your Toolmandi wallet, usable on the next purchase. Top sellers and weekly promos push that higher.
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